We arrived in the area to find a mile long backup ...

We arrived in the area to find a mile long backup of cars waiting to enter the parking lot. After the first 25 minutes to progress a half mile, we tried looking at their website and Facebook for updates and tried to call, no answer. No information about capacity. After a total of 45 minutes to get to the entrance, there was one employee there to turn people away. The tickets were sold out two hours prior, maybe some would become available in another two hours. The parking was full anyway.

This could have been avoided if they made the effort to update their online information, answer the phone, or even better, just have an employee go ahead and warn people in the mile long line of cars. Also, if the demand is so much higher than the capacity then please just make reservations a requirement.

As we were leaving, we saw that the backup had gotten even longer, a lot of frustrated people that likely made a long drive to wait in a long line to just be disappointed.