I booked this stay through Expedia for a birthday ...

I booked this stay through Expedia for a birthday weekend. Booked for Special Needs and even called the hotel far in advance to follow up with how the room would be set up and was told by the front desk that the room I booked contained 2 beds and a pull out bed. There was no option to pay extra to have early check in. We arrived and there was a lobby full of people waiting to be checked in that were told their rooms were not ready that arrived after us. All of these people were checked in before us and we waited for 4 hours to be checked in. When I discovered that the room was not what was described over the phone by their hotel staff the week prior to arrival I called to ask if I could purchase a extra bed or extra sheets something to make the stay better and was told there was nothing that could be done. Terrible birthday weekend. It s by the gate there s a free park shuttle every other hour and even with that fact I would not ever stay here or recommend for anyone else to. There are four hotels nearby also within walking distance to the Entrance gate which if taken leads to a 15 min walk into the park. There s even food nearby in walking distance and a Walgreens. There s other lodging options under a mile perhaps they offer better service. It s evident this hotel was simply focused on their conference crowd only and family goers weren t really relevant. This is why so many were left to wait sleeping after long flights in their lobby where there s two women trying to upscale you park experiences that you don t necessarily want. Also the pool is outdoors so if it s not hot it s not really worth the use. I ll never stay here again!