Low cost airline selling tickets as if they were a...

Low cost airline selling tickets as if they were a premium air carrier. Service on the plane and on the ground is the bare minimum. You have to literally pay everything on top of the basic ticket (including luggage on long haul flights) and regardless of that, you still pay astonishing ticket prices.

Most annoying thing is that you can never get through to the call centre. Ever. If you need to do something that cant be done online (usually because their website isnt responding) then you re stuck as they will never pick up in under half an hour. Service, and quality have consistently declined over the past 5 years.