This review is about their body shop/car service- ...

This review is about their body shop/car service- I try my best to never write bad reviews but Crestview Cadillac service is the worse I have ever experienced. My car has been in the body shop since January 23rd, 2019. I waited 3 weeks to check on my car. After finally getting ahold of someone they said they would have it done by the end of February. It's now March 7th and I just found out that not only did the body shop manger Tony quit but they haven't even started on my car. They never once called me to keep me up to date and they still haven't took responsibility for giving me misinformation. I have already reached my max number of days for my insurance to cover any rental car and my insurance already paid them for all the parts and diagnostic work and I can no longer transfer my car somewhere else so now I'm stuck waiting for them to start something that was supposed to be finished long time ago. Biggest mistake dealing with them! All they said was they would call me back when they get more information. Makes no sense. Very unprofessional.

3-7-19 6:30pm - Craig Hubble the GM of Crestview Cadillac just called me to apologize and was very thruthful and sincere in speaking with me. Said he will do his best to work everything out. I appreciate the phone call and trust he will do his best to resolve the issues.

-4-15-19 - Craig Hubble the GM, did a great job with communication and honesty. He told me the exact problems and was straight forward with telling me how he would deal with everything. Wish more people in business and customer relations were like him. He made my experience completely different and was able to gain my trust back with Crestview and their body shop department. As long as Craig Hubble is there, I will always go back to them. Thanks again for everything! Car was fixed perfectly and looked amazing.