Kevin Schuler

Review of PEP BOYS AUTO PARTS

Loyal Pep Boys customer for 20+ years but won't be...

Loyal Pep Boys customer for 20+ years but won't be going back after today. Quoted just over $600 for brakes on my van and lo and behold as soon as they had it on the lift the price changed to over $900 despite only adding in $44 in additional parts from the initial quote. Told my wait would be around 2 hours, and I just left after 3+ when they told me it would be another 3+ hours since they didn't order the parts they assured me would be ordered and in stock when I brought the vehicle in for my appointment that was set over a week ago. Feeling a bit baited and switched on this simple job. Very, very poor job on this one Pep Boys.