Philipp Tachas

Review of Du - Emirates Integrated Telec...

I don't even know where to start! Du has become a ...

I don't even know where to start! Du has become a disastrous company! From fraud invoicing (adding services you never signed up for) and lying customer care agents (we will open a ticket -> next time you call there is no ticket or it was marked as resolved though nothing has happened) to manipulated customer satisfaction surveys (they only ask/let you to complete the survey after the call if they see you are happy) and bad service quality (broadband outages and bad network coverage). Du was once a decent company and a good alternative to Etisalat! However, over the last years, things are going constantly down! Stay away from them!