I am very disappointed at this Y. I have a lot of ...

I am very disappointed at this Y. I have a lot of experience working at Y s from NC and the overall motto of the Y is that everyone is welcome and everyone is supposed to be treated with a smile and with respect. I had a very unfortunate phone call experience regarding admitting my grandchildren for swim lessons. I tried to sign up but got sidelined with, they will need to be assessed before they can be placed in a class in which she refused to tell me how many slots were available to make sure it was worth my time going in the facility in the first place with a toddler, a kindergartner and a 7 year old. I then called up the Oneida Y, I asked about the swim lessons and she was able to offer up this information immediately. I was going to sign up 3 children at this Y, as we live in Rome. Trying to shop local. But too bad for you because I signed up with Oneida instead. Not to mention they are 20 miles away, it will be worth the trip each time. And bonus, they are much more modern and a very family friendly Y, at Oneida. I m saddened to even have had the experience of the Rome Y and wish it were different and hope senior admin can evaluate this situation as a teachable moment for all. You never know who s watching and it s always best to show your best side and get the ultimate result: local monies and community.
During this year s annual giving campaign, maybe strive for newer equipment, and customer service training classes for your staff going forward. If you say you are here for the members and the community , act like it.