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Michael Augustyniak

4 years ago

We booked our room for a weekend getaway in the O ...

We booked our room for a weekend getaway in the O princess suite. First we had to wait till 6 pm to get in our room. Then the jacuzzi was full of ants. Once that was cleaned up found out it didn t work at all. So we just showered. We finally lay down and try to watch some tv before bed but that didn t work properly either. We were promised a free night for all the inconveniences. Great. We book again a few months later only to have first out room moved because of a wedding party, then a few days later our reservation was cancelled completely because the hotel suddenly needed repairs. Was told they would call us to rebook once repairs to roof were completed. We were never notified. So we just called them again to make a reservation for our room and now they told us that we would have to pay an additional 150$ for the room because the rates have changed. BEWARE

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