Adam C

Review of JW Marriott Grand Rapids

Great location, the hotel was nice. The staff was...

Great location, the hotel was nice. The staff was uninformed and unable to answer simple questions. The staff took our luggage out of room and set it outside 2 hours before we need to checkout, my family and I were completely surprised to find our luggage sitting outside while we arrived back from Panera Bread. We were not to happy to find they left several items in our room after telling us it was emptied. They gave no reason as to why they did it without permission.