For the price, this hotel is underwhelming. Overal...

For the price, this hotel is underwhelming. Overall customer service sucks. I guess because of the prime location to city attractions, they know that people will continue to book with them, so who cares about customer service? Valet service was terrible, yet it's almost a requirement. Had to wait 30-40 minutes before our car was brought up. Booked a King room and got a double room. The explanation that was given was that we should have checked in closer to 3p to get the room we reserved. Like I said, customer service didn't seem to be high on the list of priorities for this location.