Disappointed for two reasons. One, the Lotion and ...

Disappointed for two reasons. One, the Lotion and Conditioner in the room was USED... during COVID times this is unacceptable.. everything should be cleaned and swept out from previous guest. When I brought it to the attention of the staff at checkout, I was faced with a man who couldn't care less. Second, I booked a King Balcony, I asked if I could have two beds rather than one.. with a balcony but they did not issue a balcony room.