I will never visit Baxter again for any reason, an...

I will never visit Baxter again for any reason, and I will tell anyone who is interested in buying a Ford to avoid Baxter. I have had good experiences with both Woodhouse (years ago) and Performance (after trying to get a car from this place). Those are much better alternatives in my opinion.

I visited Baxter Ford on a Tuesday (mid June 2014) with plans to purchase a specific car that was not on their lot. They told me they had one located at another Ford dealership a nearby city, and I should be able to have it by the following Friday or Saturday. I know buying a car takes time, but I didn't think I would be there for over 5 hours. Much of my time was spent waiting for my salesperson to get a response from others as he was trying to secure the vehicle at the other dealership. When we agreed on a price they started with the upsell. The undercoating didn't take too long, but then I got into the warranty sales pitch. At this point it was getting late. I needed to pick my wife up in 30 minutes and the guy kept going on, even though I told him I had to leave as soon as possible. I know now that they were taking full advantage of the situation. I left much later than I had intended and was over 30 minutes late picking up my wife. As if that experience wasn't bad enough, what followed next should be criminal.

I called on Friday to see when I could pick up my car the following day. They informed me that the car I had "purchased" was already sold and that I wouldn't be able to pick it up. Wow! So what was the point of keeping me at your dealership all night? I called the sales manager, Bill Jackson, to ask if it was too late to back out of the deal. I was concerned since I had already signed all the paperwork for the loan, title, etc. He told me it was null and void since all the paperwork was for that car. That is when I decided to go elsewhere.

But wait, there's more! A few months later (August), I received a call from Ford credit telling me they haven't received a single payment on my loan. I thought that was bizarre since I signed up on the web and set up payments on time. What I later found out was that I had two car loans through Ford. So not only did Baxter fail to deliver the car, they also essentially charged me for it. When I made the payments, I was paying on the wrong loan. That's because the first loan statement I received was for the car I didn't get. Since I was doing web payments, I never realized I was getting two separate statements. I contacted their general manager, Steve Oliver and explained everything on Thursday (8/28/14). He apologized and said he would get to the bottom of it. Today is September 3rd, nearly a week later and I still haven't heard back from him. I also still have both loans in my name.