Every time I ve called for assistance I ve been tr...

Every time I ve called for assistance I ve been treated very poorly. I work from home and need stable internet. During one outage I called and the tech support employee I dealt with seemed extremely annoyed to be helping me and was unbelievably disrespectful, denying there was any outage and it was my fault, even though my entire neighborhood was without internet. I had such a bad experience that I wish I could switch providers immediately. I was highly disappointed with the customer service I have experienced with direct communications.