Woodrow McCubbins

Review of Orem Mazda

BUYER BEWARE!!!! Orem Mazda is no longer the trust...

BUYER BEWARE!!!! Orem Mazda is no longer the trusted, ethical dealership I once knew them to be. I have purchased 2 vehicles from them in the past 4 years and still own both. I paid cash for my most recent vehicle; pre-owned as opposed to my first vehicle which was brand new. When I bought my recent car, the sales manager urgently asked me if he could doctor the paperwork to make it look like I paid more cash for the car and then have me pay more cash upfront in exchange for a gift card refund so he could get the deal done and that it would really help them out . I agreed, paid the extra cash, purchased the car wherein they told me to expect an email for the gift card refund. I never received an email from the dealership and when I later checked on the status of my gift card, they told me it should have come from a third party entity called edmunds?. I looked back through all of my emails (including junk and spam) with my salesman standing right there next to me and nothing was there. My salesman remembered the deal and told me he would look into it and get back with me. When he called me back, I was told I checked into things and basically, the dealership has decided to take no action to refund your money because this is not the dealerships issue and we show no record of owing you any money. Even though my salesman verified that he remembered the actual deal, the dealership refused to be true to their word. It was only 200.00 but it s the principal of it all that upsets me, especially when the sales manager begged me to work with them and help them out to buy the car; which I did in good faith. Pretty sad that Orem Mazda has lost all integrity over such a small amount of money, especially to a loyal repeat customer who has now become a never again customer. Whatever you do, don t trust Orem Mazda but even more importantly, DONT PAY THEM EXTRA UPFRONT MONEY TO BUY A VEHICLE IN EXCHANGE FOR ANY REFUND......chances are they won t honor their word to you either afterall, it s not the dealerships issue!! If I could have given a lower rating than 1 star, I GLADLY would have!!!