Myself and my family have been patron's of this ho...

Myself and my family have been patron's of this hospital for nearly 20yrs. All of my surgeries have been performed here and my grandchildren born here. Which is why I it humbles my heart to provide only 1 Star for my most recent visit.
I have a Medical City Hospital 2.5 miles from my home but because of my loyalty I traveled 35 miles with multiple ailments to this ER. I was placed in one of the ER rooms. I was initially seen and made comfortable by a nurse, but when the doctor came in she dismissively rushed through my list of ailments, putting words in my mouth instead of listening. Then she exited the room without a word of what was next. After a good while (3hours) I requested to be discharged. The nurse delivered my request to the doctor, I got no response. Then 2 "nurses" entered and said they needed the room for a more critical patient. My bed was rolled into the hallway and parked directly under a light (my condition was causing me extreme sensitivity to light). I changed into my clothes and proceeded to leave on my own when the nurse persuaded me to stay for 1 test. The doctor finally came to me and stated that all of my results were normal and prescribed me something for my pain.
I went home and checked the patient Portal to find that my results were not normal.
It really disturbed me that the treatment and bedside manner that I have referred so many people to and have enjoyed over the years had declined so drastically.
As an employee of the Healthcare industry, I am officially concerned.

Feb 13, 2020 I am amending my initial review and providing a rating.
As promised I received a call from the hospital clinical director. He was very gracious, patient and concerned about the treatment that I received that day. He conversed with me about my concerns on that day and my health in general. He was empathetic in his demeanor and even talked with me about a recent diagnosis that I received (from my other providers). I am grateful.

These are the types of actions that can assure a patient that care is still a part of healthcare.
By close of our call I felt confident that I had chosen the right hospital nearly 20 years ago and still courting.
I am grateful .