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Marija Rizoska

3 years ago

Beside the fact that they do not help you when fil...

Beside the fact that they do not help you when filling out the forms, they also do not correct mistakes when you bring them to attention. Due to status change I had to withdraw my $ ahead of time. When brought to my attention that I made a mistake, I ve tried to correct but not that only I lost count of the customer representatives who are not willing to help, I was also told that they can not make the change since that s what I selected initicialy. Now when I was told I will have to send a letter to IRS with an explanation, I reached out to the lady I worked with and asked for wroten statement of what they told me, and here we are 3 weeks later and as much emails not responded. Not to mention the poor professionalism of the people I ve talk over the phone and how uneducated are for many things. Will never work with this company for so many reasons! One star is even too much.

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