Erin A

Review of HP

The support team for HP is very unsupported. All m...

The support team for HP is very unsupported. All my products are HP and I called yesterday for some help printing Avery Labels. The printer was working fine yesterday and now it is not so I called to revive my computer as it was before the phone call yesterday and they would NOT assist. Refused to let me speak to a manager. I had a case number and was not asked to shell out money yesterday so why would I today? I have an HP Laptop, two printers, buy HP ink and paper yet can't get help unless I am paying into a program or pay for assistance that someone at HP screwed up yesterday. All I wanted was to get my printer back the way it was yesterday before the call. You'd think having all these products they would be supportive. Why should I have to buy ink from them when I can get all my office supplies locally with special offers...BAD BAD BAD CUSTOMER SERVICE. They even refused to allow me to speak with someone in the USA. BIG BIG MISTAKE!