Matt Moser

Review of Lazydays

Stay Away.

Stay Away.
During the buying process, they were great, .post-sale however, when things are breaking (4.5 months after delivery) they tend to just bounce you around on the phone for a while until finally just telling you to schedule time with their service group. This is the third issue we have had to deal with so now it's time to speak up.

We live in our rig full-time so when the refrigerator fails, it is kind of a big deal. I called to schedule an appointment with their service group who informs me the earliest they can squeeze us in is mid-November, today is October the 15th. They expect us to live full-time, (in Florida no less) without a refrigerator for A MONTH!

I have already diagnosed the issue and verified my findings with Dometic Support so I am confident in my assessment, all I need now is the part. I am also very capable of replacing the board myself but to do so would void my warranty. So, what am I supposed to do... Very, very disappointed.

Update: They 'ordered' the replcacement board on last Friday, I called today (Tuesday) to get the tracking number only to find out they never ordered it!!!