I am not a regular user of my laptop. So, I decid...

I am not a regular user of my laptop. So, I decided to give it to my daughter after she needed to replace hers. I forgot my device password, so I thought. After speaking with Microsoft Tech Support, I've realized that my account may have been compromised, and my password changed (?). The support rep stated it would take about 2 hours to reset my password, at $79.95/hr. He wanted me to pay $160 right then & there to reset my password. Surprised, I told the rep that was unreasonable. His response, "either you pay it, or your laptop will be useless. It's up to you to you to remember your password". This was after he suggested that there was suspicious activity on my account by way of Nigeria. The rep did not respond well when I suggested the difficulty I was having might have been site security related. No empathy exhibited and no professionalism exhibited at all.