K Gale

Review of Swissotel Sydney

I booked accommodation via Entertainment Book to c...

I booked accommodation via Entertainment Book to celebrate my daughters 18th Birthday. The bookings website clearly stated the room would hold 4 guests. I was contacted a day later to advise the room only holds 3, and there was an internal error with the information listed. Neither Swissotel nor Entertainment Book would not honor original booking and wanted to charge me an additional $150/night for the extra guest. I have since cancelled my booking and will look at other accommodation options.