Sadly I can't give this more than one star. Incred...

Sadly I can't give this more than one star. Incredibly poor administration and couldn't book the room I requested TWICE.

I tried to check-in online 2 days before I arrived with my girlfriend for our anniversary, but their site wouldn't let me select a room. I tried selecting the recommended room they assigned and it still wouldn't work. I tried for an entire day but their site kept giving errors. I rang the hotel and was put through to a call center in India, to which they told me the room was booked under my girlfriends name and not mine (even though I booked it under my name). They put me through to the hotel reception and I explained that I could not check-in and book my room, to which they were understanding and booked one of the rooms which was at this point my second room of choice.

Fast forward to arrival and the check-in at reception, and we're given a completely different room to the one I booked on the phone the day before! (lower floor and smaller room). I told them this wasn't the room I selected and that I talked with someone only yesterday confirming my selected room. The receptionist looks through her emails and indeed finds the email about the conversation the day before... BUT THE ROOM WAS NEVER BOOKED BY THE RECEPTIONIST. Very, very bad experience and their administration is poor to say the least.

I should also mention, their "fitness center" is a tiny 4x4m hotel room with a treadmill and a cross-trainer. Absolute joke.