Alex Rolsen

Review of Sam Swope Honda World, Sam Swo...

I wanted to give you an insight on my experience w...

I wanted to give you an insight on my experience with your dealership. To just say that my sales guy Scott was amazing now his Finance guy is one one I had the worse experience with. I had Neg Equity to role over the same amount I had when I got the car I have now. With the same co signer. The finance guy needs to be put in check on how he treats people. This car I wanted would be financed for less than I did my car now even without a down payment. I put down only $450 when I got my car in 2012.

1) Before I even gave my information Scott went into the financial office then came back and said that I will need 6,000 or 7,000 down. I was in shock and then asked how that is possible I have not given any information and waiting on my mother s before I had mine. So Scott looked in the computer and said O your right. Then went back in talked to the Finance guy came back to say I am sorry he got a head of himself that itself made me almost walk out the store. However I wanted this car and it was the perfect price for what I wanted.

2) Got all my information from my mom then provided mine and waited for them to come back. Scott came out and said we need 5,000 down......... I said what bank you are going through because I have never heard of that before in my life. ( I sold cars this was un heard of to me but when someone did not have a cosigner and had a 400 credit score ) because I am from Cincinnati I was not sure if the laws were different here or not so due to not understanding this Scott got his finance guy to come out. He showed me a lay out of the paper work (I will proved you that in email) showed the retail price of 14,999 or close to it with $0 down for close to 20,000 with a layout of months of loan months. Also it showed what my payments would be with 5,000 down and 48 month loan circled as the option. 3) I then asked what bank you are using. He said I have not ran your application with any banks yet... (Another Red Flag) So I asked then how do you know I would need 5,000 down? He said due to I know my banks, however can you get 5,000 down? I said no i will only have 2,300 to use or the 300 down today. I said I do not understand how you got that number when you have not talked to the banks. Are the laws different in Ky than Ohio? He went on to tell me I was insulting him and his experience and that he doesn't understand how I got my car the way he did because he is from Cleveland. I said well I guess you do not know what you re talking about if you re calling me a lair.

3) I was looked at like I was stupid and the Finance guy was rude and yelling at me. Saying I need to calm down and that he was done here. Over me asking questions!!! He needs fired the way I was treated was uncalled for. He acting like that caused me to feel unsafe. I started to have a panic attack. I had to take my medication after leaving your store. Who knows how many other people he has done that too. I worked with men who do that in order to get a sale from someone. Not going to on me. They all knew my mom s income was 63,000 thinking that I could come up with more money down. She was not paying for a thing I was.

4) So that guy called his boss over the Financial Manager he calmed the problem down and in all honesty I still did not believe a word they said because I know that how I got my car is the same way I was trying to get this one. I walked out and left. Worst experience I have ever had. I know people in the car biz and my family knows owners of big dealerships near us. Yet I picked you guys. The moment I made a comment about this on Facebook I have my friends say they can help me and the ones who can I saw last year and the only reason I did not get the car I wanted with 2,300 down was because I did not have a cosigner.