Juan Emilio Espinosa

Review of Kendall Toyota, Lexus of Kenda...

Last Saturday I visited Lexus of Kendall located o...

Last Saturday I visited Lexus of Kendall located on 10775 S Dixie Hwy, Pinecrest, FL 33156.

My experience was so negative and dreadful it was unreal. A very friendly sales person approached me as I was parking my vehicle and very politely escorted my friend and I to his desk. We inquired about an online offer for a lease and he got right to it. When he started explaining all the "additional costs" we asked for a break down on paper. He then brought us a breakdown that did not make sense. We were comparing 2 papers for two different vehicles with about 9 thousand dollars difference in msrp cost.

Yet the taxes for the cheaper vehicle were more expensive than the higher end vehicle. Then we asked about non taxable fees which that is all it said and they said those are just fees. At this point we ask for the manager and he comes back and says I can have zero on everything here to which we said perfect. He later comes back and the payment is 120 dollars more expensive and all the fees are reduced to zero better yet non existent. He added all the fees to the cost of the vehicle at this point I can't believe this is real does this manager think people are this gullible?.

We almost walked away and then the sales person says hold on and calls us to the general manager office. At first he seemed polite until he started yelling out calling his to his employees because he could not understand the sales offer on his own website after saying repeatedly that he created those ads. The general manager who's supposed to give us a better deal or at least we thought comes back with a higher monthly payment and higher fees than we had been offered. At this point we decided to walk out. This was my first and last visit to a Lexus dealership. One of the most unprofessional experiences of my life. Good job Lexus.