Mikaela Thomas

Review of Training360

Definitely do not recommend! The audio and visual ...

Definitely do not recommend! The audio and visual was glitchy in the online course, there were errors in the quiz, and after completing 10hrs of video and lecture to prepare for the final exam, it turned out there were several things on the exam that were NEVER covered in the course. -- As far as quiz errors and customer service, this is what happened: I found that there were multiple errors in the answer for one of the quizzes. When I brought it to their attention (with screenshots that showed how their course text and quiz answer differed) I was repeatedly brushed aside, told that the course was approved by the state, and that the quiz didn't matter anyway since it was ungraded. But I wasn't able to move onto the next chapter until I successfully answered the quiz correctly. It took 10 days, six emails, and two phone calls before I finally reached someone who would take the time to look at the screenshots. When they did, they realized immediately that there was indeed an error. When I emailed the manager of the customer support to express my frustration about the staff who had been brushing me off, it was clear that she too couldn't care less. There was absolutely nothing of value to this service and we definitely will do all future trainings elsewhere.