Pleasant experience until I realized an agent had ...

Pleasant experience until I realized an agent had given me false information about the lease I was replacing, resulting in a large surprising cost to me after the papers were signed. The dealership was not sympathetic about the mistake the agent had made and instead indicated it was my problem (in fact I was told the general manager was emphatic about not helping me). I ve been a loyal customer to this dealership for several years, leasing my last 5+ cars from them and had no plans to work with another dealership in the future. There were a multitude of things they could have done (but didn t) to maintain the business relationship (even if the core issue could not have been fully reconciled). Customer loyalty apparently has little value to them. The desk manager knows who I am if he wants to fix this.