I have been contacting the council since August 20...

I have been contacting the council since August 2018 to clear a blocked gully in Thornton Heath (when it rains, it literally turns into a lake)
I spoke at least a dozen times to 3 people who said they'll deal with it, in fact the last one told me it's her job, so I finally thought I got through to someone that works for the pay they get. She is the one on the ground doing the work she said!
7 months on and I am still waiting.
It appears Croydon had plenty of money to spend on Thornton Heath high street, while the neighbouring roads are completely overlooked for maintenance.
NO to applying double yellow lines where they are needed on street corners to stop idiots from parking there and NO responsibility for clearing gullies when they are blocked and NO dealing with potholes.
Dreadful borough! Just get your finger out and do some work!
One star is definitely too much for you but unfortunately Google does not believe in zero stars for anybody, even for the worst.