This hotel doesnt even merit 4 stars and the price...

This hotel doesnt even merit 4 stars and the price is quite high comparing the offered service ...

First of all, I find that the free shuttle bus from the airport is a really good service especially if you are foreigner and you come from a long flight. however, evenif you anticipated everything before with the hotel by giving them your flight number, you wont find the bus and you would be forced to call them (roam service if you are foreigner again) and it costed me very more than if I ordered directly any taxi.
Once arrived to the hotel, I was waiting for a presentation of all the services but nothing (I came two times and same thing with 2 persons in the entrance) I wasnt even guided to my room the second time and it was very hard for me to find it. This is scandalous for a 5 stars hotel ...

In the way to the room and even in the room, it smells the moisture and the mosquitoes are every where, I was bitten on the lobby, on my room and also on the restaurant.

the breakfast is complete and very good.

The room lacked small towels first day and the bathrob the second day. the iron was old and tarnished my shirt.

there is a spa center in the hotel but it s not frer (sauna and steam is a minimum ...)

however, what shocked me the lot, is the last day, I checked out in the morning and I asked the stuff if I can enjoy the swimming pool for the afternoon before my late flight and they answer was No. I need to pay for that.
This is scandalous again and it's the first time I see that in a hotel ...