Lisa A McCollough

Review of Mac Churchill Acura

What they did right ? Hire Jeremy in Service.

What they did right ? Hire Jeremy in Service.

Had an awful encounter (my first time there. And yes I look to buy a new RDX).

The boy who helped me in Service said he'd come back out and let me know what the cost and time would be. I was there for over an hour and caught him as he walked thru customer seating area. I asked him what was up. He told me they'd have it ready in just a minute - were working on it now and quoted priced before taxes of $150 for key and chip program.

Then in 15 minutes he appeared and said "You want the bad news?" (I thought good news would be part of the deal .. To follow.). NO
The parts dept DID NOT have my key fob from which to make the key. He could order it and would be in tomorrow.

I called last week, talked with service
- then parts to ensure they had the fob- then back to service and made appointment for today @ 1:30 to have a new key made.

This is a horrible from where I live near 30.

I called back to speak with service director. I got Jeremy.- great asset to Mac team - who listened to my frustration and said he would personally order the key himself and copy Parts Mgr and Serv Dir.

He's the only reason reason I gave them 3 stars.

Less than 5 min later --- He's already ordered the key and I'll invest another 2-3 hours on TH.