I have had multiple packages shipped and delivered...

I have had multiple packages shipped and delivered by FedEx, and although they charge more than most, it's been flawless most of the time. They are punctual and update you accordingly.

Unfortunately, this last round has shown me a different side of FedEx. My package is "still in Customs waiting to be cleared" is what I continue to hear. This was after they told me it was in transit to my local hub. It was supposed to be here over 1 week ago and I am losing money everyday it sits in theirwarehouse, not to mention the extra money paid for expedited international shipping. All of that, and the worst part of all is that no one has offered these updates. I have been through the ringer trying to extract this information.

I have filled out paperwork as requested, written emails as requested, waited for phone calls as requested, and still they have not moved my package from their hub in Memphis. And, the fact that it's still in Memphis even though the tracking says it's held up at my local hub... I only found this out when I traveled to my local Hub and the kind gentleman there informed me they had not received it, and that the information I was seeing on the App was not correct.

Everyone who has helped me has been kind and taken their time with me but no one has been able to resolve the issue and no one has called me back regarding my package, even though they said they would three different times now. I'm beginning to wonder how far up the food chain I have to go before I receive some definitive answers, receive a real update, and am compensated for their lack of communication.