Andrew Caleb Pritt

Review of North Point Ford Lincoln Mercu...

Awful experiences twice now with this location. Fi...

Awful experiences twice now with this location. First time, I drove into ask them to take care of a problem with my vehicle. They told me it would be 2 weeks before they could even look at my car. I went to Russell Chevrolet and they had it fixed in 1 hour.

Second time, I called ahead. They told me on Friday to bring it in Monday morning. When I arrived this morning, I was given a host of excuses. They would have to hold it till tomorrow at least. When I asked about a loaner car they say they don't do that anymore. When I pointed out an associate told me they'd be able to help me today Justin who was dealing with me, blamed it on the call center.

I will NOT give them business and suggest you not either. They are making assumptions since I am driving a late model 1990's Mercury Grand Marquis I don't have money. It's my grandfather's late car and I will not do business with a location that seems too busy or too snobbish for my business.

FORD-LINCOLN should remove their name from this location!