Apoorva Jain

Review of Sheridan Needham Hotel

Didn't expect such lousy service from a merriot/Sh...

Didn't expect such lousy service from a merriot/Sheraton property. I stayed for over 15 days and there were multiple instances of disappointing service. For one, apart from the $50 they block at the time of check in, another $378 were blocked on my card "by mistake" and haven't been refunded yet. Supposedly it was to be blocked on the agent's (Expedia's) account, but somehow they charged it on my card. This was a huge inconvenience for me as I was travelling for a short trip with a multi currency card with limited money. And if they realised it was a mistake, they should have just released it as soon as possible, but no, they said it would be released 5-7 days after check out. On another occassion, someone called CHURCH received an Amazon package for me as I was not available, next day when I tried to get hold of the package, they couldn't find it after multiple trips to the storage/godown and informed me that the guy named CHURCH has left the service a month ago. How did he sign the package then? I reviewed the hotel online mentioning this and voila! in the next 5 minutes my package appeared. I don't know what's wrong with the management, but I certainly do not wish to return to this property.
It has been more than 10 days from the day of my checkout and the hotel hasn't released the blocked amount yet. This is highly frustrating and disappointing.