Sydnee Spruiell

Review of Medical Clinic of Houston LLP

I had an appointment with Dr. Kelly O'Brien for an...

I had an appointment with Dr. Kelly O'Brien for an annual physical exam, and I have to say, she is absolutely the most thorough and fantastic doctor I have ever seen. She took a very detailed family and personal medical history, asked gently about any concerns I had, really went above and beyond to give me the best care possible. The front desk and billing staff is friendly, the nursing staff was incredibly helpful and caring. The facility is really nice, and the exam rooms are comfortable.

For these reasons, I'm extremely sad to have to give this place such a negative review...however, after walking in for an annual physical, I walked out to the same experience that many others seem to have had, which was a significant bill for unexplained blood work. I called my health insurance provider, they could not explain why some of the tests would need to be done, I called the office and they said I had the option of leaving a message for the doctor asking about why the tests were done. My frustration stems from the fact that as a 20-something, healthy adult who specifically asked for the basic tests that were covered by my insurance, I walked out with $230 in fees for tests that don't seem necessary. Upon calling the billing department (although they are super friendly), I was informed that they know that my insurance provider has this issue, and they have warned the clinic staff about it...so with that being the case, why were the tests performed in the first place after I specifically stated to several members of the clinical staff that I would prefer not to incur extra costs? After asking all of these questions from billing, the only thing I was told is "this is how it is, I'm sorry, there's nothing else we can do." If you want fantastic care and you're ok with spending extra money on tests that your insurance will almost definitely not consider preventative, I would honestly recommend this clinic.