Poor service, bad communication , i have called se...

Poor service, bad communication , i have called several time in 2 hours to check on the status of my car which i took it there for Air bag recall. Tech Chris k "wasn't available " the whole time, i drove to the location and found him, he said sorry i got off 30 minutes ago, go and see cashier, anyway. I picked up my car and day after Chris LVM saying: i have been told u called in and u were very upset, I wanna tell u THIS IS THE SECOND TIME IM LVM, u car is ready to be picked up. I think this funny when u get a first VL from a pro Dealership when u already picked up ur car.