michael hansen

Review of Downtown Honda of Spokane

I was going to buy a Sienna van locally, but the c...

I was going to buy a Sienna van locally, but the customer service I received from the sales agent, Alejo Moreno II, was so good that I drove 3 hours to Spokane. He was personable, informative, thorough, and competitive with pricing. He sent pictures, texts and followed up with phone calls. He was determined. He and the group at Larry Miller Toyota had a response for every competitive offer made from other facilities. And when I showed up to pick up the vehicle, they made it fast and easy. They said what they were going to do and did what they said. It was a customer and service experience that I have never had before when buying a car....which is my 8th. Unfortunately, I have to travel 3 hours for that same customer service, but it is probably worth the drive.