Ken Kindel

Review of Downtown Honda of Spokane

Aweful! This is sad because we bought our Toyota f...

Aweful! This is sad because we bought our Toyota from next door at LHM Toyota and it was a good experience. Now both Toyota and Honda have just been horrible to deal with! It's sad to see them treat a past customer this way. Here we are trying to come back as repeat customers and to be treated like we clearly don't matter and they obviously don't want our business is pathetic. To think we had referred people previously. If we could take it all back we would. We leave messages for our sales rep only to never get return calls so we call the finance guy only to never get a call back from him either. If they can't help us with what we are looking for for gods sake just have the decency to call us and let us know. I give all my personal info, bank statements, check stubs and I don't have a clue as to what is going on. For all I know the sales guy took my identity and no one is even working on this. I filled out an application on May 15th and provided my documents the same day. Today is May 26th and I have not heard one word! I left a message for the general manager let's see if he actually returns calls.