After ordering an installation on 29 June 2020 wit...

After ordering an installation on 29 June 2020 with a note that it will take "UP to seven days" for Vumatel to install I followed up 10 days later to receive a message saying it will take 14 days. On 13 July 2020 the Vuma team arrived and installed the OMT with a giggle that they broke the fibre and we will be running on the spare. Wow - I have never seen someone trying to clean an optic fibre by blowing onto the end. Obviously the technician has no idea of the diameter of an optic fibre and the diameter of a micro saliva droplet. The installation was completed and the technician showed three lights indicating that everything was working. Today 23 July 2020 I attempted to follow up on the process. Logged onto my account and the status shows "Order submitted". I called every available number and all of them had exactly the same voice recording. The only place where I was able to talk to someone was for technical assistance - I was number 22 in line and waited for 20 minutes before I hung up. This is 24 days down the line - I chose the service provider because of the 7 day note when you purchase. Now I can't send an email, can't talk to them and can't get any service or response. I would recommend that you seriously reconsider before you consider doing business with MWEB.