S Cooper

Review of Hotel ME London (Sol Melia)

Location: great. Hotel architecture and design: un...

Location: great. Hotel architecture and design: unique and amazing. The downfall of this hotel is the awful service (which there clearly is a theme looking at the other reviews). The guest services were not acceptable at this price point and the housekeepers were rude, hostile and we couldn t trust them with our belongings in the room after their attitude they showed to us. This led to us deciding to check out a day early and staying at another hotel. Despite open and clear communication to the staff about the lack of service resulting in one full room cleaning service in 4 days, which meant no essentials like toilet paper or water, the lack of service and poor hospitality continued and frankly nobody seemed to care to take ownership and put things right. Perhaps we were not the right fit for this hotel as the hotel seemed to give the impression that the hotel is an annex to the (pretentious and overpriced) roof deck bar. London has many hotels at this price point so please consider other more welcoming options. I hope this hotel can improve upon their service for future customers but unfortunately we will not stay here again nor at any affiliate hotels.