Dwight B.

Review of The Pub and Restaurant

OFFICIALLY THE WORST RESTAURANT EXPERIENCE I HAVE ...

OFFICIALLY THE WORST RESTAURANT EXPERIENCE I HAVE EVER HAD!
Let me start by saying I do not normally take the time to write reviews, but I felt compelled to do so in this case. It was a beautiful, late, October Saturday in Gettysburg. We decided to eat Dinner at The Pub & Restaurant because the better restaurants were booked up. The hostess informed us there would be a 30 minute wait. To our surprise that wait went on for an hour and a half. After voicing my frustration to the hostess we were seated right away. I explained to the waitress how long our wait was and that we had a tour to go on later that same night. She offered no apology and explained that they were very busy and it basically could not be helped (in so many words). She did not serve us any water. I asked the waitress if she could do anything to speed the order up and received about the same response. After a long wait we started to notice that other customers that arrived more then 45 minutes after we had arrived were enjoying their meals. The waitress finally returned to our table and explained that she was sorry because she never placed our order. I was so disgusted by this point I got up to speak to the manager on duty Christi. I explained our situation & she reluctantly apologized and said she would look into it. I returned to my table & finally ate my Dinner. The waitress gave us our bill & to my shock it was for the full amount. When I approached the manager and said, "is this what you mean by making things right". Christi (the manager) said she would consider taking off the drinks & appetizers. I was so upset I told her to charge me for the full amount of the bill and that she had a lot to learn about customer service. Christi asked if I could move to somewhere less obvious to talk so the other customers would not hear our conversation and then called me belligerent when I refused. We then left the restaurant and rushed to our tour which we were late for. The whole experience took well over 3 hours of our time.
I sincerely recommend you do not choose this restaurant while in Gettysburg!

Update: I spoke with the General Manager Jeff. He not only did not offer any apologizes he also seemed to side with the managers point of view. What a surprise...