I admitted myself on a Thursday around lunchtime w...

I admitted myself on a Thursday around lunchtime with chest pains and was immediately assessed and treated. I haven't sought medical attention in years and had low/no expectations regarding service. The staff at LCMC absolutely blew me away. From the cordial interaction to the thorough explanation of what was being done, why and what the time expectations were I got the clear impression this was not the same team nor the same leadership I had read about in the older reviews before I came. Being in the Service business myself, I took careful note of not only their process but the attitude of the staff. Particularly, Austin (my attending ER nurse) did a great job keeping me at ease and informed of the process. The patient boards I found incredibly helpful and brilliant in their simplicity- I knew who everyone was, what tests/exams were scheduled and how long each was estimated to take. I also had a customer service rep visit with me in the ER to check on the quality of my care & experience... I have never had that happen before.
When it was determined that I had to remain overnight I was immediately transferred to a very nice- and quite unexpectedly private- room. Apparently the floor had already been served dinner, but my nurse (at her shift change BTW) took extra time on her own to make sure I got a meal (my first of the day actually). Imagine my surprise when the 'cardiac diet plate' ended up begin a pretty decent steak, mac & cheese & green beans! At this point, I was almost overwhelmed by the experience- most of my other hospital experiences being in the military. My room had another, more detailed patient information board that I could always check for updates and what to expect. I was observed almost hourly through the night, with vital signs and blood test being taken. Although obviously inconvenient, all of the attending staff were very apologetic and understanding when they had to wake me.
When morning came I had the last of my tests and every staff interaction was cordial, personable and genuinely centered on me. The staff in the ECG room for my stress test even live streamed the Masters Tournament on a laptop to take my mind off the procedure!
Before I was released I had two more positive experiences- the Nursing Team Leader Ron came in to conduct an exit interview (similar to one I had leaving the ER) to check on the quality of my care and experience while I was up in the room and a young lady (I regrettably forgot her name) who provided the most detailed medical summary I have every had- reviewing results, medication being prescribed, how take my blood pressure, all with an easy to follow written guide.
In closing, my heart scare was an experience I will never forget for all the right reasons, and the level of care I received at LCMC gave me lessons I took back to my own job to improve the quality of service my team delivers to my customers. Thanks to all of you!