Austin Farace

Review of Carr Chevrolet

My experience with the service department was hand...

My experience with the service department was hands down the worst experience I've had with ANY business in my entire life. I was having a no crank, no start issue with my 03 silverado. I personally tested some of the electrical points (I myself am a certified mechanic) and found that the ignition switch had power in and nothing out. So I tried replacing the switch and still no start, but now the security light was on. I called the service department to ask if it needs to be reflashed after replacing the switch or if I should continue to troubleshoot. The tech I talked to said yes, bring it in and we can reflash it. I then talked to a girl at the front counter to schedule and appointment for 8am the following day. The next morning I show up and they didnt even have my appointment scheduled! I also had some info about it to give to the technician and asked to have him call me before he starts working on it. I was ignored and told to go to the waiting room. When I was leaving I asked again and was ignored.. again... I get a call late that afternoon saying they need more time and will get back to it on Monday. I went in to get a couple things out of my truck, was treated extremely rudely and ignored again when I asked to leave a note with CEL codes I had from the truck and i noticed they had the ignition switch pulled out (will be an important observation at the end) Monday rolls around and i call in, they told me they figured it out, a wire had been burnt and they want $1300 to fix it. It took 3 phone calls to get a break down of why it cost so much. I was told at the beginning that it would cost $126 fee to diagnose the issue, figured it was worth it to save the hassle myself. Apparently they were charging that by hour! 5.5 hours of diagnostics! I will say after I explained my situation they did work with me on the price and if that were it, I would've gave 3 stars or at least 2. However, my reason for one (zero if I could) is this... I got my truck back almost a week after I was told to expect it, tech got sick, I understand that. What I'm not okay with is that I go to start up my truck and the key turns freely in the lock cylinder, no clicks doesnt power up, just nothing. So I pop off the cover to check the ignition switch (the one I saw they had pulled out) and the ignition switch wasnt even clipped in all the way and had fallen out of position! Thank god I know my way around a vehicle otherwise these guys would have surely taken advantage of my situation. Rude, dishonest (or uninformed) employees and sub-par work. Maybe my experience was a one off and they are really great, but I can tell you after all this I will never be back to find out.