ronnie jones

Review of Via Napoli Pizzeria (in Walt D...

Was really looking forward to a great evening of f...

Was really looking forward to a great evening of food and fun but eating here last night (12/16/18) was a disaster. We purchased the Candlelight Package so after our dinner we could walk over and have preferred seating at the Processional. Our reservation was for 5:30. We were seated within 10 minutes at a table that was almost in the middle of all the dining traffic. I asked if another table was available but was told "no" - even though there were several empty ones around us. Ok - we'll take the table.

We met our server who was very nice and he asked about food allergies - my fiancee has a gluten allergy. She was given a different menu and ordered a salad and I ordered shrimp scampi as an appetizer. Roughly 40 minutes later a manager comes over and tells us they have run out of her salad and she would need to select something else. Really?? It took 40 minutes to find this out? So, she orders her second choice and in the mean time they bring my shrimp scampi - 4 (yes thats right!) 4 shrimp on a plate with a wedge of lemon. She still has no food in front of her.

Eventually her salad is brought out and we finish the appetizers. Its now going on 7:15 and we are supposed to be in line for the Candlelight Processional a half an hour before the show at 8:15. I indicate to the manager that we have tickets to the 8:15 show and he says he understands and will rush our food through. We have seen three other guests here seated and leaving before we get our food.

The entrees are brought out - the food is ok - her pasta is under cooked but we eat because we have to get moving. Desert was included with this package but because of how late they were with the food and service being so slow we had to forgo it.

I asked a manager about maybe comping part of the check or doing something for us because the service had been so poor and we didn't even get the whole meal we paid for - but they did absolutely nothing.

I pay the check $162 (for two of us). I walk back to the register to get our passes for the special seating and of course there is no one at the counter. By this time its a few minutes after 8:00 - again show starts at 8:15. I finally grab a cashier from another line and he gives us our passess telling us we need to be in line 30 minutes before the show - its like 8:05 now!

Needless to say - we run over to where the Candlelight Processional is and of course wind up being dead last in line and pretty much being seated with the same people that just stood in line without paying for anything.

So - No, I would not eat here again and I would not recommend it. We are pass holders and this has been the worst dining experience we have ever had at Epcot. Very disappointed in this place.