This review is for the rental department and for t...

This review is for the rental department and for the shuttle service. My friends and I had a terribly awful rental car experiences with Toyota Sunnyvale this July 4th weekend. I feel obligated to make the management team and other current and future clients aware of what we went through when renting vehicles from here.

At first, the service crews who were on in the morning of July 2nd 2016 at the rental department are incredibly unprofessional, to the extent that I don t feel they like or respect their own job. They scheduled our pickup at 8:30am and we made our best efforts to be on time, but they made us wait at the counter for more than one and a half hours in a terribly bad manner. During the long wait, the service folks were super slow and inefficient at coordinating things and solving issues they encountered. What really frustrated and pissed us off is that while the clients, including us and some other groups, were waiting for more than an hour and starting to panic, they were still playing with their cell phones, chatting and made jokes with each other. It still hurts to recall the way they treated us and other clients at that time. One friend in our group was fasting that morning to be on time for their scheduled pickup, but those guys, who are supposed to help and serve the clients, inconsiderately wasted our precious time and shows no intention to address the reasonable concerns in the waiting line, let alone that it was a well planned Saturday in a July 4th weekend. There were a lot simple and reasonable things that could have been done to mitigate the chaotic situations at the rental counter that morning, but it seemed that the rental manager and other service folks didn t care enough to do so to be professional on their jobs or help the clients.

Secondly, the shuttle driver who is on duty in the morning on July 5th, 2016 is rude in a dangerous way. He shouted to the other drivers and punched their windows to make them get out of his way, when they didn't really know what was going on and what he wanted to do. In order to save time, he asked the passenger to take off the shuttle in the middle of a drive lane without even pulling off. He had anger issues all around, with every passenger and anyone he talked to that morning, which I believe is disturbing and dangerous to the others. If he were having a bad morning and going through hard stuff personally, why not take a break then? With his emotional condition, he is not appropriate to serve on his job at all.

With all those disappointing and jaw-dropping things being said, I feel we are not welcomed at the dealership. If so, why bother to come as there are ample alternatives. I think we are lucky that we could avoid Toyota Sunnyvale in the future as none of us owns Toyota. But I look forward to the response from the management team at Toyota Sunnyvale, because I don t think this is the way things should be. We don t take the rude mistreatment they gave us -- and other clients -- that morning personal and didn t let it ruin our long-weekend vacation. But we feel terribly sorry about what we experienced and really care to see Toyota Sunnyvale improve and better serve the Silicon Valley, because here is what we call home.