Nice rooms and generally a good stay but hotel fun...

Nice rooms and generally a good stay but hotel fundamentals are very off detracting from the experience:

- ran out of minibar keys for the first three days of stay;
- website does not send confirmations of booking;
- desk staff are unclear on actual room rates (the front desk quoted me $500 a night against a room which is priced at $250 online);
- oddly penny pinching, demanding a $20 late checkout fee on a ~$2000 reservation; etc.

Downstairs restaurant has great service but an odd breakfast menu which has hot food but no meats....