I bought a couch from Ashley's on 9/24/17 and pick...

I bought a couch from Ashley's on 9/24/17 and picked the couch up Saturday 9/30/17. After getting the couch home we realized the couch was damaged, it was apparent that a forklift had hit it puncturing the back of the couch and braking part of the armrest. I was very upset at first but assumed Ashley's would fix the problem. Boy was I wrong, from the beginning Ashley's blamed us for the broken couch. We sent pictures to Ashley's showing the damage and they claimed that there was no way a forklift could do that type of damage. Their solution to the problem was for us to just live with it, talk about great customer service. I am an Army vet going to school full time on the GI Bill, I don't work and my girlfriend is a teacher who barely makes $35,000 a year. The couch cost almost $900! We can't afford to buy another couch from them let alone a used couch sold on Craigslist. The reason we decided to buy a couch from Ashley's was the anticipation of recieving a quality piece of furniture that would last for years. Instead we got a piece of junk that is broken that I wouldn't give away. I would not recommend anyone to buy from Ashley's ever!!! They don't care about there customers, the employees don't care about the treatment of the furniture being stored in the warehouse, and the experience has been far from "exciting fun and easy" as they claim! It's sad to think that a company who profited $104.7 million in 2014 would treat customers this way. So don't buy from Ashley'a furniture . Dont buy from Broad River Furniture company. All they care about is taking your money and in return give you broken furniture and poor customer service. If I could give them negative infinity stars I would.