Unfortunately we never got to stay at this hotel. ...

Unfortunately we never got to stay at this hotel. We made our booking in September 2019 as we were registered to attend a convention in Detroit in July 2020. We made our payment in full. We also booked our flights from South Africa to the USA at the same time. Covid-19 made our trip impossible - Emirates had cancelled our flights and the convention in Detroit was also cancelled. My efforts to request a refund from the hotel and to cancel my booking in early April were fruitless.The hotel simply chose to ignore my mails on numerous occasions and I have given up on hoping for a refund for 4 nights accommodation. This is not the service I expected to receive as a guest from outside the US. Shame on you Roberts Riverwalk Urban Resort Hotel, you deserve a zero star rating!
Michael Sand
Durban - South Africa