Tiffany Gilbert

Review of Ray Skillman Northeast Buick G...

This was another terrible experience at Skillman N...

This was another terrible experience at Skillman Northeast Buick. I brought my 19 Terrain in on Feb 14th for 2 recalls, oil change and tire rotation. I asked the rep, Leon what did the recalls mean. "I don't know" was his response. I asked him would my first oil change be free. Again, "I don't know". In less than 2hrs the vehicle was done. Strange because other times I have gotten just an oil change and it took well over 2hrs. By Monday, I was losing engine power. It was fixed and I was sent on my way the next day, same thing. I then brought my vehicle in again for the third time on Friday Feb 21st; obviously frustrated that the "repairs" they are completing aren't complete. I spoke to the service director, Karl Raines. He assured me, he would personally take care of things, would keep me in the loop, and would even drive my car to his home to try to determine the problem. As of Thurs Feb 26, no one had called. I called, spoke to Leon to find out what was happening. "I don't know. Jay will have to call you back". I have called before and was advised Jay would call me. HE HAS NEVER CALLED ME BACK. I then called to request a contact # for a regional manager. No one know who that is. I then spoke to sales manager Steve. He said he would call me back. HAS NEVER CALLED ME BACK. Karl finally calls me Friday "because he knew I was upset" and says he never drove the car (although over 30 miles of gas mysteriously disappeared from my vehicle). He says the part was ordered Monday, arrived Thursday and was completed the same day. I told him I would be filing a formal complaint regarding the lack of communication and competency. When I arrived to pick up my vehicle, no one said a word to me, other than where my vehicle was parked to be picked up. At no time was I rude or offensive to anyone. What type of service is this? This is not my first purchase with Ray Skillman, but will more than likely be my last; for certain with this particular dealership. I also had issues getting the vehicle registered when I first purchased the vehicle.