Called hotel before arrival told them what I expec...

Called hotel before arrival told them what I expected.... Upon arrival check in was brutal not a way to treat a Diamond Elite Member.... Checked into the room called down to front desk told them I wasn't happy with the room so they changed me too the exact same room no customer service at all. Reserved the pool area for my wife and kids so they could go swimming... The hotel didn't take my families safety as a priority and let 35 people storm the pool area what was the use of reserving.... Called down for towels and soap as me and my wife were in the shower house keeping came in the room. Totally unacceptable and I will never step foot back in Best Western Port O Call......Port O Call should make training a priority......Pathetic