Dasha Boichenko

Review of Hotel Grand Pacific

I am sad to say our family did not completely enjo...

I am sad to say our family did not completely enjoy the stay at Hotel Grand Pacific.
My credit card was charged an extra amount that I had to discuss with hotel staff, and after multiple calls the manager Raj (I believe) said he would put a stop to that hold/charge and quickly hung up the phone before I could say anything else. It was never solved and remains to be solved now a few days after our trip.

We had a problem with our dog barking in the room when I left to meet my husband in the pool to help with our toddler. I completely take responsibility for breaking the hotel pet policy, however, we were gone a short amount of time, and the hotel didn't seem to know we were at the pool, even though we gave our room info there. I received voicemails saying concierge or manager would be coming into the room to calm down our dog. This felt very violating, especially since the hotel staff didn't try my husband's number (which they also had). Once we realized we had to be with our dog at all times and therefore could not eat at any local restaurants, I enquired about pet sitting that the front desk had mentioned upon arrival, only to find out it isn't a service by the hotel, but rather recommendations of nearby kennels (all full for Christmas). I would not recommend staying here with your pet, as the hotel is not completely pet friendly or able to work together on solutions.

Perhaps because of being on the pet floor, our room also had truly horrible pillows and duvet. We are not picky with bedding, but when you wake up with pain all over, that can't be right! The pillows were just odd all around, sometlhow synthetically squishy yet flat at the same time, and the duvet felt like a tarp and made a lot of noise when moving around - it actually woke our toddler!!

I also witnessed an elderly guest being told off by the staff for taking a magazine outside of the lobby, and it felt very intense and unnecessary - perhaps the staff could work on prioritising customer service over petty instances like this.

Otherwise the hotel was beautifully decorated for the holidays and the location is amazing. If you are travelling without a pet, you will probably quite enjoy it.