Ordered some hinges about 3 weeks ago, never got a...

Ordered some hinges about 3 weeks ago, never got any updates on it. Called to inquire about them/where they were. Was told they "usually hear from the manufacturer to see if the 3-5 days for shipping is actually true". WHAT??? You sell a product, that you don't have in stock, then hope the manufacturer can get it to you on time. You also wait for the manufacturer to contact you, instead of calling them when you don't hear anything from them? If I hadn't called to check on the order they would have never even contacted the manufacturer, or me, about the problem with my order! What a joke!!! Long story short, after explaining to them that phones work two ways they got a hold of the manufacturer and say I wont get hinges until November when I ordered in August! Asked for a refund so I could buy elsewhere and they said I "should" get a refund within 7-10 business days. Avoid at all costs!