Sarah Hockaday

Review of Hall Chrysler Dodge Jeep Ram

I used USAA car buying service to search for a use...

I used USAA car buying service to search for a used Jeep Wrangler. My search suggested a few new and used vehicles at Hall. When I went in to test drive a vehicle, I was greeted by Shane. I made it clear I was there to test drive and look at my options. I verbalized I was not interested in purchasing a vehicle that day. Shane talked me into test driving a new Jeep Wrangler. He didn t give me a choice to drive the Jeep with the top on. He cranked the radio up to the point that I couldn t hear the engine or any other potential alignment issues. He didn t want to show me any used vehicles in stock and immediately started talking about financing. I told him I was using my bank and didn t want to discuss financing with him. He went to talk to his manager who brought back an offer for financing the vehicle that did not include final bottom line price. It only included monthly payment and a dealer discount. I showed him the USAA true car value for the same vehicle and he became angry. The manager magically dropped 5,000$ off the sticker price. They still didn t present any paperwork with anything on it besides the monthly payment. I repeatedly vocalized I was not going to buy a vehicle that day and that I wouldn t use the dealership for financing. I asked for a copy of the paperwork and Shane flat out refused. After leaving the dealership, I was alerted by my credit monitoring service that Hall had ran my credit ..... TWICE without my permission or signature on any paperwork.

I will not use Hall to purchase any vehicles in the future because it is clear I was being taken advantage of by this salesman and his manager.

Each time one s credit is checked it lowers the report by 10 points each time. Over time, the score has increased but I m very sure this an illegal practice by this dealership.

I recommend not giving any dealership your license to copy before a test drive. Instead bring your own copies with the license number blacked out. In addition, get approved financing from USAA or your bank of choice before test driving and make it obvious you refuse to let the dealership check your credit. In addition, take a man with you so these sexist jerks don t treat you differently just because you are a woman.